Privacy Policy

Your screenshots stay yours

ShotShot captures, edits, and exports screenshots locally on your Mac. We do not receive, store, or inspect your screenshots, canvases, project files, or exports. They leave your device only when you choose to share, upload, or save them somewhere outside the app.

Information we may process

When you buy a licence

Our payment provider, Creem, processes the purchase. We may receive the information needed to deliver and support your licence, such as your name, email address, order and refund status, licence key, and the number of activated devices. We do not receive or store your full payment-card details.

When you use the website

Our hosting and security providers may process standard technical data needed to operate the site, including IP address, browser and device information, request time, and pages or files requested. This is used for delivery, security, troubleshooting, abuse prevention, and cookieless, aggregate website analytics. Our analytics do not use cookies.

When you contact us

We receive your email address and the information you include in your message. Please avoid sending screenshots or other sensitive material unless it is necessary for support.

How we use it

• Deliver, validate, and support your ShotShot licence.
• Process purchases, refunds, and other customer-service requests.
• Keep the website and licensing system secure and reliable.
• Meet legal, accounting, and fraud-prevention obligations.

We do not sell personal information or use your screenshots and projects for advertising, training, or profiling.

Service providers

We use service providers to run parts of ShotShot, including Cloudflare for website delivery and Creem for payment processing, invoices, and licence-related purchase records. Those providers process information under their own terms and privacy policies and only as needed to provide their services.

Retention and your choices

We retain purchase and licence records for as long as needed to provide the licence, comply with legal obligations, resolve disputes, and prevent fraud. We keep support correspondence only as long as reasonably needed for the request and our records.

Depending on where you live, you may have rights to request access, correction, deletion, or a copy of personal information we hold. To make a request, write to support@shotshot.app.

Children and changes

ShotShot is not directed to children under 13, and we do not knowingly collect personal information from them. We may update this policy when our data practices change; the date above will show when it was last revised.

Contact

Questions about this policy or your information: support@shotshot.app.